Wells Fargo
The focus on customer experience makes Wellsfargo.com a leader in online banking and customer usage.
Streamlined home page with easy sign-in.
Guiding senior executives, design and product teams, jaredRESEARCH organized the home page redesign, new customer experience guidelines, research video on cross channel integration, and investing content
effectiveness.
Projects include Consumer Banking, Online Investing, Small Business and Wholesale Banking.
See Also:
- Designing Customer-Centered Organizations. Co-authored with John Zapolski. View on BoxesandArrows.com.