Articles
- China and the Next Billion Mobile Customers
- Article on mobile trends originating in China for Vodafone's Receiver online magazine. May 2008.
View on Vodafone's Receiver site
- Designers' Changing Roles
- Interviewed by Zach Paradis about design research, the need for new skills, and the future of design. October 2007.
View on DUX conference site
- Design Sketch: The Context of Mobile Interaction
- Co-written with Nadav Savio, Giant Ant. June 2007.
Download 200k pdf
- Academic Review: Customer Experience and Mobile Marketing
- Co-written with Michael Becker, EVP of Business Development, iLoop Mobile, Inc. March 2007.
View on the Mobile Marketing Association website
- Turkey: New Media and Emerging Trends Research Opportunities
- jaredRESEARCH offers new media and trend research in Turkey, an exciting emerging market on the border of Muslim and Christian, Asia and Europe. Winter 2007.
Download 390k pdf
- Global Trends Sketch
- New media reflect and create new communities of belonging and new ways of living across the world, Spring 2006.
Download 620k pdf
- Mobile China: Mobile Technology and Youth Culture in China
- Pilot Study, Fall 2005.
Download 280k pdf
- Designing Customer-Centered Organizations
- Co-authored with John Zapolski.
View on BoxesandArrows.com
- Each Sold Separately: Ethnography as a Tool for Integrating Online and Offline Use of Educational Toys
- Co-authored with Patrick Larvie, PhD. Human Factors 2002, Perth, Australia.
Download 556k pdf
- Why It Worked: Case Study of Shutterfly
- C0-authored with John Skidgel.
Design Expo2, CHI 2002, Minneapolis.
View online presentation
- Start Now: Develop with Users
- Macromedia.com’s Developer Center Article.
- View on www.macromedia.com
- Strategies to Make E-Business More Customer-Centered
- Springer-Verlag, 2002.
Download a 52k pdf
- Designing with Users in Internet Time
- interactions, Sept-Oct 2000. Association of Computing Machinery journal.
Download a 527k pdf
- Emerging Markets, Technology Design and Global Communities
inside the United States
- OzCHI 1999.Wagga Wagga, Australia.
Download a 30k pdf
